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KMID : 0362120080300010097
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Journal of Technologic Dentistry
2008 Volume.30 No. 1 p.97 ~ p.107
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Satisfaction levels of dental technicians in the area of dental laboratory management
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Kim Ji-Hwan
Kim Woong-Chul
Oh Sae-Yoon
Yu Chin-Ho
Lee Tae-Jung
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Abstract
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Objectives; The purpose of the present study is to investigate the difference in levels of satisfaction between dental laboratory owners and employed dental technicians in the area of dental laboratory management.
Methods; The samples of seventy-one dental laboratory owners and sixty-six employed dental technicians were selected in a blinded and random manner. Data was collected through self-administered questionnaires and analyzed using average values, the t-test and multiple regression.
Results; 1) There was no significant difference in the average values of general satisfaction levels related to dental laboratory management between dental lab owners and employees. 2) The average values of satisfaction levels in 11 specific items scored ’above average’ among dental lab owners and ’average’ among employees. 3) The average values of satisfaction levels in 10 specific items except for ’trust and respect’ showed a significant difference between dental lab owners and employees. 4) Important factors which influenced the satisfaction level of dental lab owners were ’trust and respect’ and ’improvement of employee’s benefits’. In the employees group, ’trust and respect’, ’improvement of employee’s benefits’ and ’technical information support’ were important factors.
Conclusion; The present study revealed that dental laboratory owners and employees have some gaps between the viewpoints in dental laboratory management. This suggests the necessity to improve management in a transparent and economical way. However this study has some limitation in that the sample size was not massive enough.
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KEYWORD
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level of satisfaction, dental lab management, dental lab owner, employed dental technician
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